Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a free spins offer that no longer matches what a casino actually pays out? This page explains what we can help with, what we can't, and the fastest way to reach the right place.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, so we don't process deposits, hold player funds, or manage anyone's account. What we do cover includes:
- Corrections or updates to bonus terms, editorial ratings, or offer details shown on this site
- Suggestions for casinos or promotions we haven't reviewed yet
- Feedback on how we assess free spins offers, wagering requirements, or withdrawal timelines
- General questions about how online casino licensing, RTP, or game fairness works
- Reports of outdated information, broken links, or offers that no longer exist
What we can't help with
Because we don't operate any casino listed on this site, we're not able to assist with account logins, deposits, withdrawals, bonus crediting, or verification (KYC) issues tied to a specific operator. Those requests need to go directly to the casino's own customer support team — usually reachable through live chat or email once you're logged into your player account.
If your question is about how a specific free spins promotion works — wagering requirements, maximum cashout, or which slots are eligible — the casino's own terms and conditions page will have the exact, current figures. Offer terms change often, and only the operator can confirm what applies to your account today.
Before you reach out, check the details already here
Many questions we receive are already answered on the site. A few examples:
| Question | Where to look |
|---|---|
| Is this casino actually licensed? | Check the operator's own site footer and our editorial notes for each listed casino |
| Do free spins bonuses have wagering requirements? | Almost always — see the offer terms next to each casino's headline offer |
| How do I set deposit or time limits? | Visit our Responsible Gambling page for tools and support services |
| How is this site funded? | See the note on commercial relationships below, and our About Us page |
How our reviews and rankings work
Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides how a casino is ranked or rated. Offers such as Raging Bull's welcome package, Uptown Aces' deposit match, or the free spins bundles from operators like Ducky Luck and Slots of Vegas are compared on the same criteria regardless of whether we earn a referral fee. If you think an offer or rating on this site has been influenced unfairly, that's exactly the kind of feedback we want to hear about.
A note on responsible gambling contacts
If you or someone you know is struggling with gambling, this contact page isn't the right channel for urgent support — reach out to a dedicated helpline instead. Our Responsible Gambling page lists self-exclusion programmes, deposit and spending limit tools, and national support organisations you can contact directly, many of which operate outside standard business hours.
Sending an accurate report
If you're flagging something like an outdated bonus figure or an incorrect editorial rating, a few details help us fix it faster:
- The name of the casino and the specific offer or page section involved
- What you believe is inaccurate, and where you saw the correct figure (for example, on the operator's own terms page)
- The date you checked, since promotions and terms change without much notice
We review incoming reports as part of our normal fact-checking process, alongside our own periodic checks of licensing status, offer terms, and payment method availability across the casinos we cover.
Other pages that might answer your question first
Before contacting us, it's worth checking whether one of our existing pages already covers what you need. Our About Us page explains who runs this site and how we approach reviews, our Responsible Gambling page covers limit-setting and support services, and our Terms and Conditions page sets out how this site itself operates. For readers outside the US market researching alternative jurisdictions, our Non Gamstop Casinos UK 2026 guide may also be relevant.